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Important - please note!
Special conditions applying to our
internet clients.
If you enquire or book with us through this web site, It will be assumed
that you have downloaded and/or printed all of the relevant documents
(such as the villa description and these conditions).
If you have any difficulty in this respect please contact us and we will
provide hardcopy by fax or post.
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Payment Terms.
You may pay in Euros (if you
live outside the UK) or you may pay in £sterling.
The currency if as stated on your Holiday Quotation.
If this is stated wrongly you must contact your Holiday Consultant and
arrange for another Holiday Quotation before you can proceed.
The deposit is 20% of the total (rental, services, hire-car and any
extras) and the balance is due 8 weeks before the start of your holiday.
In the case for very early bookings (normally before Christmas) a
pre-deposit (usually 5%) is allowed and the balance of the
deposit paid on or before 15th January.
Holiday Insurance (where applicable) must be paid in full with the
20% deposit.
The Inventory Deposit (usually £150 or 240 Euros) is payable with
the balance payment and returned to you, by Euro or £sterling cheque,
within 3 working days of your departure.
Payments can be made by Credit Card but this has to be a Euro
transaction.
You may also pay by bank transfer to our London bankers in £sterling or to
Moraira in Euros - depending on the currency stated on your Holiday
Quotation.
Full details of our bankers are available
HERE.
If you pay by bank transfer -
1. You must instruct the bank that all costs to be born by
yourself.
2. You must fax or Email us a copy of the transfer document
and this is your receipt
Exchange Rate
Fluctuations.
If you have booked in £sterling we apply the rate of
exchange of the day for Euros as shown on the Financial Times Website
http://www.ft.com.
You may find that you credit card company have their own exchange rate or
charge you a commission and this is a matter between you and the Company.
If you wish to avoid these charges then you can make make a
giro or electronic transfer to our London Bankers
CLICK HERE for details.
If you do make such transfers then we would expect you to confirm payment
by email or fax of the transfer document.
NB: We cannot accept transfers for last moment bookings
neither do we recommend them for payment of the holiday deposit as we can
only hold a villa for 3 days.
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IMPORTANT NOTICE - regarding air travel.
Unless otherwise stated, our flights are arranged through
Airejet Travel Ltd which is a UK company fully bonded under ATOL Licence
222. Airejet specialize in travel to the Costa Blanca and have offices
there - including one at Alicante Airport.
According to current Civil Aviation Authority regulations we are not
permitted to contract flights. Consequently, although we would charge you
for the flights, your contract for air travel would be with Airejet, they
would send you your invoice and your tickets directly.
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Villa Descriptions.
Our policy with our villa owners is one of properly planned
maintenance and on-going improvement. Consequently our descriptions are
updated every year and we go to great lengths to ensure accuracy.
Each property is assessed individually and graded according to -
1. Overall Quality of the building, furniture,
equipment and installations.
2. Privacy and Seclusion, mainly with regard to the
pool area.
3. Distance from facilities i.e. Car - Vital,
Advised or Optional.
4. Suitability - Small Children, Elderly and Infirm,
Wheelchair Friendly.
5. Security - Window and door grills, garden walls,
lockable entrance gate etc.
6. Heating - Central Heating, Log Burning Stove etc.
Generally, the price relates to our assessment and the
villa capacity.
If there is an abnormal price increase from one year to the next, then
this is due to improvements.
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Arrival and
Departure Times.
We do our best to accommodate arrivals at any time and
settle you in as quickly as possible.
Officially the rental period commences at 18:00 and terminates at 10:00.
However, we do try to be as flexible as possible and allow access as soon
as the property has been cleaned and prepared.
Clients departing on later flights may be able to extend their stay after
10:00 depending on the arrival time of incoming clients (who always have
priority) and our cleaning schedule.
In cases where an "overlap" is unavoidable we provide secure storage for
clients' luggage and a shower-room to freshen up before departure for the
airport.
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For Your Added
Convenience.
We realise that tastes and holiday requirements are
inclined to vary considerably, so we have a range of items and equipment
to add to those available. Some of these are free of charge but you will
be expected to pay a deposit against return in good condition.
We want you to holiday with us again and tell your friends about us.
Therefore if you find anything lacking or you are not completely satisfied
then please let us know in good time so that we have a chance to put
things right.
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Satellite
and Spanish National TV.
The SKY corporation announced that the analogical
broadcasts would cease at the end of June 2001. However, many
channels still broadcast from the Astra satellite in various languages.
Meanwhile there are a variety of options open to villa owners who have
satellite TV and most of them are trying to decide or waiting for the new
equipment to be installed.
Consequently it is impossible for us to provide any guarantees, at
present, as far as TV reception is concerned and a point to be considered,
in this respect, is that the Sky Corporation is not licensed for
transmission to Spain - consequently the reception can never be
guaranteed!
If the TV reception in your holiday villa is important and precise details
are not stated on the villa description (Spanish national, regional or
satellite in your own language) then please check with us before booking.
Update June 2003: The BBC
channels have now been removed from the SKY satellite and are being
transmitted from the the old Astra satellite (with the exception of
Channel 5). The footprint is so concentrated on the UK that a 2.5 meter
(or larger) dish is required.
This now also means that the any villa owners who invested
in SKY installations, for the benefit of their guests and on our
recommendation, have wasted their money.
Earlier this year the Spanish "Via Digital" removed all of
the BBC channels.
We are informed that this is due to the fact that the BBC
did not want to pay, either SKY or Via Digital charges for the relay
service.
Our opinion is that it seems a shame that British people,
who are forced to pay the BBC for a TV licence, have virtually no service
in the English language whilst abroad.
We have tried to do our best to ensure our clients
convenience and holiday satisfaction and to say that we are just fed up
with the whole issue would be an understatement but then we suppose that
good old Auntie BBC knows best.
Update November 2005: There seems to be virtually no
change and no new options in sight. Many villas still have the old SKY
systems but, with only one channel left (Sky News), it would seem hardly
worth maintaining them.
Various Costa Blanca companies are marketing "repeated" services with
provide a selection (usually 20) of multinational channels at extortionate
prices. Considering that these pirate broadcasts have dubious legality
very few owners can be expect to make a further investment after having
lost out with the Sky/BBC fiasco.
VillaServers are advising all owners to maintain their Sky installation
(if they have one) and to install a DVD player.
If you have any comments on this topic please make them
known to -
holidays@villaservers.com
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Kitchen Facilities.
All kitchens are equipped for self-catering and provided
with sufficient utensils, crockery etc. for the normal- plus
extra-capacity of the property.
Other facilities vary, please study the description in this respect, but
all have a 3 or 4 burner hob, oven (or combination cooker) and/or
microwave or "Moulinex"- type grill, fridge, single or double bowl sink
and extractor fan.
As individual requirements do vary we provide certain extra items (such as
coffee percolators, portable barbecues etc.) on request and against a
deposit to guarantee return in good condition.
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Alterations and
Cancellations.
In case of cancellation by the client the following
conditions will apply to the rental, service and hire-car elements -
|
DAYS BEFORE ARRIVAL DATE |
|
PROPORTION OF TOTAL |
|
More than 56 |
|
20% |
|
28 - 55 |
|
50% |
|
Less than 28 |
|
100% |
Please Note - In the case of flights or travel services the
cancellation conditions of the flight company will apply.
Any cancellations should be covered by your holiday insurance but it is
important that this is purchased at the time of booking. If you
arrange your own insurance please make sure that you have "ground cover"
in order the secure the rental element.
Alterations and Cancellations by us: It is
highly unlikely that the chosen property would not eventually be available
but this could happen if, for example, there was a serious technical
problem, fire or some other unforeseen calamity.
In such a case our liability is limited to the provision of another
property of similar or higher category or a full refund of the rental,
service and hire-car elements.
Please Note: We cannot refund flight costs.
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Inventory Deposits.
Due to the contract that we have with our villa owners and
in accordance with current Tourist Authority regulations a refundable
deposit of GBPounds 150'00 (or 240 Euros) will be charged to cover
possible damages, breakages and/or excessively dirty condition on
departure.
You may also have to provide more than this to cover items hired after
your arrival and not included in the initial contract but these will be
refunded on return of the hired or loaned items provided that the
deposit was paid in cash.
Inventory Deposits must be paid with the balance payment and will be
returned by cheque posted from Spain no later than 3 working days after
your departure in the same currency as the initial payment (i.e. GBP or
Euros)
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Heating, Air
Conditioning and Heated Pools.
There is always a charge for the fuel (electricity, gas or
fuel oil) where these facilities are available and some villas have
meters. A deposit is payable on arrival, the difference is deducted from
this deposit on departure and these transactions must always be in cash.
Generally "switch-on" arrangements before arrival are as
follows -
a) Heating & Central Heating -
Unless we are informed otherwise, between 1st October and
30th April the heating will be switched on beforehand and you would be
expected to pay the deposit on arrival.
In the case of log-burning stoves 50 Kgs of fuel will be
supplied and fully paid for on arrival. No rebate will be made for unused
fuel and you have to provide 2 days notice if further supplies are
required.
If the only heating is a portable gas heater then one
bottle will be supplied, which also has to be paid for, and further
supplies can be collected from our office.
b) Air Conditioning and Heated Pools -
will not be pre switched-on unless requested in good time.
Please note that we may not be able to arrange this at a
moments notice.
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Animals.
Pets are not permitted under any circumstances due to the
fact that ongoing clients may have an allergy to animals and in accordance
with current regulations.
Additionally clients are requested not to feed or allow stray cats or dogs
inside the property.
Failure to comply with the above could cause the cancellation of the
rental contract and/or the cost of cleaning and sterilizing the property.
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Arrival at the
Resort.
Clients must go directly to our resort office.
We are normally open until 22:00 but sometimes later on Saturdays.
Normally we escort you to the villa.
If you arrive early your accommodation might not be ready, the cleaners
may not have finished, or we might not have had time to check it out.
If this is the case, we would not want you to hang around waiting.
You would be allowed in on the understanding that we checked it over later
or you informed us if everything was not to your satisfaction.
In the case of very late arrivals, or unexpected delays at night, the
villa keys and a map will be left on our office door and clients should
check-in as early as possible on the next working day.
If we are expecting you (i.e. you have advised an E.T.A.) and your flight
is delayed so that you cannot arrive before 22:00, then please telephone
and let us know.
If you have a late flights and don't fancy the idea of collecting your
keys and finding the villa in the dark or you just feel that you want to
be pampered then we have a solution - the VIP Airport Service.
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Noise and
Disturbance.
It should be understood that Spanish Coastal Resorts, like
all other popular holiday areas, can be quite noisy at times - especially
during the busy season.
Clients particularly affected by noise should pay special attention to the
location of their holiday villa.
In the case of complaints about noisy neighbours, building sites etc. the
Municipal Authorities shall have jurisdiction as our only remedy is
relocation in another property - if available.
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Clients'
Responsibilities.
The party leader shall be responsible for the proper
compliance of these Booking Conditions, the Regulations of the Community
of Owners of the complex where the accommodation is situated and any other
competent authority.
The right to cancel the renting contract is reserved in any case of
non-compliance.
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Complaints.
Breakdowns, defects and other difficulties must be reported
immediately and will be remedied as soon as is reasonably possible.
Our aim is to provide all of the necessary elements to ensure your holiday
enjoyment and satisfaction. Therefore, if something goes wrong then
we want to know about it.
You may feel that the defects and/or difficulties are so numerous or
severe that your holiday enjoyment has been affected.
. . . you may even feel that you are entitled to compensation.
In either case please ask are receptionist to bring the matter to the
attention of our Customer Relations Department.
Customer Relations will investigate the matter and inform you of their
opinion in writing - if possible before the end of your holiday.
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Jurisdiction.
Villa Holiday Services is a rental agency registered with
the Tourist Authority who ultimately have jurisdiction regarding
complaints.
If you are not satisfied with the offer provided by our Customer Relations
Department then you have the right to make an official complaint - and we
would assist you with this.
The Tourist Authority is extremely active in this matter and provide a
valuable arbitration service. Every complaint is followed up and the
inspector would correspond with you directly in your own language.
Villa Holiday Services agrees to comply with the findings of the Tourist
Authority in respect of complaints.
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Booking Contracts.
These booking conditions, together with your villa
description form the basis of your contract.
Your booking is with Villa Holiday Services (Costa Blanca S.L.) registered
in Spain No. B-53085064 and the contract comes into existence on payment
of the deposit. |
