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Cleaning & Tourist Rental Services in Costa Blanca. |
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Cleaning & Tourist Rental Services in Costa Blanca. |
SERVICES |
Composite Packages | Cleaning & Tourist Rental | Linen Supply & Laundry | Welcome Packs | Client Care |
Costa Blanca Tourist Cleaning and Rental Services |
2. Laundry Services Linen supply and making-up beds. 4. Admin
Tasks
are
required to ensure
that the property remain habitable and in good condition (e.g. inventory
check & replace missing items, change light-bulbs, launder blankets,
bedcovers and mattress protectors). 5. Follow-on Services If the next client does not arrive on the same day the property has to be secured and closed down. 6. When clients
arrive they may at least need Key
Handling Services or Reception
and Escort to the Accommodation. 7. Under-occupancy The may have been given a discount for under-occupancy and parts of the property may have to be locked off in order to reduce service costs.
You may want to handle
most services yourself or you may have a resort manager. In which case Composite service packages are designed to cope with most requirements. For managers, agencies and tour operators, with 10 properties or more, we can even provide tailored service composites. We suggest that you print
and file this "printer friendly" page as it provides descriptions
of all services - especially if you intend working with
Normal Clean - comprises a thorough clean of the whole property, including -
Please
Note: It is assumed that clients have respected the Condition
on Departure and the Departure Times.
Changeover
- Normally when clients arrive and depart on the same day but
there may be up to 4 days between departure and arrival.
Follow-on Services - There will not always be follow-on clients and the property may have to be shut down, for a few weeks or longer. These services are detailed below -
Condition
on Departure - It is assumed that clients leave to property
in good condition i.e. reasonably clean, rubbish removed and without
unwashed items in the sink and/or dishwasher. Property owners and managers are advised to take an inventory deposit - to be returned to the client at least 3 working days after departure as we would advise them of any extra charges.
Clients
Departure Time - We open specially, between 10:00 and 12:00, to
agree departure arrangements for the following day. We cannot clean
all of the properties at the same time and try to arrange our schedule to
suit clients travel arrangements -
but we cannot EVER guarantee that they can remain after 10:00 or enter
before 18:00.
Under-occupancy
- The simple fact is that, owners and managers of larger properties
(more than 2 bedrooms) are losing revenue because there is a reduced demand
for these outside (and even during) the main season. Larger properties can
be made available (and affordable) for smaller groups but areas have to be
locked off in order to ensure that clients don't cheat and to keep service
costs down. Additional
Admin
Tasks - In addition to the normal cleaning services
As a matter of course we do not file every report with owners and property managers (only when their are defects) but all reports are available for inspection on request.
Mid-term Linen Change - Comprises the linen sets changed and beds made-up.
Maid
Service -
Spring
Clean & Report - This comprises a thorough clean of the property, inside and out, laundering of
curtains, cleaning of soft furnishings, cleaning curtain rails, removing calcium
scale from tiles and taps, touching–up the paintwork, carrying out minor
repairs,a Full
Inventory Check & replacement of damaged/defective items, updating the Inventory Document,
Key
Control, etc. <<< Back to Top >>>
Standard
Inventory - In order to ensure clients convenience and to facilitate
inventory checking the inventory of contents has to be standardized. Items
have to be of sufficient quantity for the size of the property with no
excesses - otherwise it would take extra time to count and wash everything!
Quick
Inventory Check - This comprises a check of easily damaged articles
or those which affect clients convenience (kitchen equipment, glassware,
crockery, sun-beds, BBQ etc.)
Full Inventory Check - This comprises a full check of the cutlery, crockery, glassware, kitchen equipment and garden furniture and a full check through the rest of the house and garden area. A written report is included. There is little point in doing this if an inventory deposit has not been taken as there is no interest, on the client’s part to respect the property, and no remedy if there are damaged or missing items. Additionally, a lot depends on the type and quality of the contents because we cannot be expected to charge clients for damage to items which are either flimsy or already worn out. Some examples of items which, in our opinion, have no place in a renting villa –
Inventory Deposit - This should be at least £150 (or €240) - or more for luxury properties. This should cover damage to the inventory, condition of the property and promptness on departure and utility usage for c/h, a/c etc. We recommend that this deposit is not returned until at least 3 working days after departure.
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Composite
Service Packages -
Laundry
Services - The
Butano
Gas Service - This applies to small butano bottles, is to facilitate
supplies and to ensure that the gas never runs out.
Meter Reading - Making a fixed charge for utilities is simply not an option because some clients try to get their "Money's Worth". A simple remedy is to have a locked box with switches for all chargeable facilities and a meter(s). CB-Servs provide a meter reading service with the Admin Tasks and you should be able to charge the cost + 40%.
The
Villa Book - Every property should have documents providing advice
on usage, the Inventory of Contents (otherwise clients cannot be responsible
for damage or missing items), TV channels available, contact numbers for the
Police, Fire Brigade, Ambulance, Doctors, Property Managers, Service Agency
& Resort Representative, rubbish disposal arrangements, emergency
procedures etc.
Key Control - comprises checking, tagging and colour coding all locks and keys.
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"Welcome" Food-packs - The standard food-pack provides initial necessities for up to 10 persons and contains coffee, tea, sugar, milk, mineral water, fruit juice, biscuits, beer, white wine, a dishcloth, bin-bags and a lighter or matches.
Key Handling Services - Providing the keys on arrival and accepting them on departure. In the case of late arrivals a package is left on our office door containing the keys, a map to the property.
Reception and Escort to the Accommodation - We meet the clients at our office and escort them to the property or provide them with a map if it is close by and easy to find. In the case of late arrivals a package is left on our office door containing the keys, a map to the property and an emergency mobile phone number in case of difficulties.
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Client
Registration - photocopying passports of all adults (16 or over) in
the party and registering them with the Spanish Authorities.
Client Care - assistance in case of difficulties and general information. There is an additional charge to clients for attendance outside of our office - hospital, police station, road accident etc.
Owners/Managers Services - anything that is required by owners, agencies, managers or tour operators - registration with the Tourist Authority, utility contracts, assistance with clients complaints etc.
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specialize in
Tourist Renting Services in Costa Blanca -