|
||
| The website
VillaServers.co.uk is owned by Villa Holiday Services (Costa Blanca) S.L.
Our offices are in Moraira - Camino del Campamento 128. If you are interested in our rental and other services we have prepared a set of FAQ's. Just click on the topic to transfer to a full explanation. There is an enquiry form for you to send us details of your property so that we can respond quickly with further details. Thank you for your interest in VillaServers. FAQ's What are the advantages of having an agency, such as VHS, to manage my rentals? Could you explain about client care? Please explain about depreciation and damage limitation. How does Flexible Occupancy work? Please explain about account management. How much commission do you charge? What happens about servicing when I let to my own friends or clients? I may well be interested. How can I get a firm offer from VHS? Click here for the questionnaire.
What are the advantages of having an agency, such as VHS, to manage my rentals? If you ask this then perhaps you have never had any dealings with a good, professional agency but the principle advantages are client care, depreciation & damage limitation, improved rental income and account management.
Could you explain about client care? Like any other professional agency, VHS
is registered with the Tourist Authority and we are regulated by a code of
practice with regard to the quality of the accommodation and services. The
Tourist Authority also a complaints arbitration scheme in case things go
wrong. Another aspect of client care concerns
the way in which the villa is prepared for the clients. Obviously
cleanliness is very important but it goes much further than that. There
are various legal requirements relating to health and safety, the most
important being fire extinguishers, smoke alarms, voltage signs, electric
and gas switch-off notices and pool depth signs. Obviously you would have public liability insurance and you would be covered in any event. However, how would you feel is there was an accident due to neglecting the simple precautions? How would you feel if clients were badly injured - or worse?
Please explain about depreciation and damage limitation. One problem for a non-resident owner is that maintenance is difficult during short visits to the property. VHS provide an annual report with maintenance recommendations and assist with the execution of the work. We would recommend tradesmen or work with the owner's own people. Either way, payments are only made when we can see that the work has been satisfactorily completed. Most clients respect the property and take good care of the contents. Unfortunately there are a few who do not. VHS always charge and inventory deposit (£150 or €240), we check thoroughly and return the deposit after the client has left.
I would have expected the income via an agency to be less than I could earn directly but you suggest that it would be improved. VHS has a number of partnered agents and
tour operators from whom we get a feedback. Additionally we see a much
broader spectrum of bookings. Consequently we normally have a much better
idea than a villa owner regarding the optimum rental for the property and
when to make reductions, special offers etc. Our contracts are all "Joint Venture" and that is to say that the villa owner is encouraged to book as well. We have a web-site to handle the bookings http://www.vhsmoraira.com/ All owners have a username and password so that they can make their own bookings and, most importantly, see how their own villa is filling up. Finally, our contract allows for the villa owner to adjust the price (up or down) at any time giving 15 days notice for us to circulate the info. to our affiliates. The whole scheme is based on the concept that an empty villa, at any time of the year, represents a loss to the owner and there is always a minimum amount for which it is worth renting.
How does Flexible Occupancy work? As we have said the average group is 3.7
persons and in fact most of our off-season bookings are two persons,
sometimes with a small child. Therefore it would seem that any villa with
more than 1 (or perhaps 2) bedrooms is too large to take advantage of this
important off-season demand. Click here to see how we present under occupancy offers.
Please explain about account management. Normally, as far as IVA is concerned, rentals including servicing are taxable at 7%. The only exception to this is when the rental excludes services and the contract is between the owner and the client - and this is exactly the way we do it! Our contract with our villa owners permits us to sign contracts on their behalf with the client and every booking has our invoice for services to the client. In this case the rate of IVA on the services is 16% and we remit this to the Tax Authority. Consequently, in every case, this "owner - client direct relationship without services" is established and the owner has no obligation to charge IVA. At the end of each year our owners receive a declaration of income and the invoice to them for our commissions (which are IVA-included at 16%) for them to submit to the Tax Authority.
How much commission do you charge. This is extremely difficult to explain
exactly because sometimes we book through agents or tour operators (and
pay them a commission or sometimes we make special offers to promote a
healthy volume of sales e.g. early-booking and last-moment discounts, free
hire-cars etc.
What happens about
servicing when I let to my own
friends or clients.
We also provide a range of other services including pool and garden maintenance, small repairs, decoration etc.
I may well be interested. How can I get a firm offer from VHS? Firstly you have to fill in a
brief questionnaire providing us with details of the property. You
also need to give us access so that we can see inside.
|
