Overview of the Holiday Guests Area
Villa Holiday Services, as our name would indicate, specialise in
servicing villa holiday accommodation.
Under Occupancy: You may have been given an
under-occupancy discount and this is in order to make the villa affordable
for smaller groups.
The Inventory: This would have been quickly checked
before your arrival. You may have been
asked to pay an inventory deposit. Nevertheless, if anything gets broken
please replace it or let us know so that follow-on clients are not
Consumables: You are expected to replace small items at your own expense, such as light-bulbs and batteries for smoke alarms and remote controls. If you find that these are dud on arrival then please just replace them and bring the bill into the office for a refund.
Utility Charges - for heating, air cond. and heated pools: You may be expected to pay for these over and above the villa rental (arrangements vary). Wherever possible these are metered and you will be charged according to consumption + a fixed fee for maintenance and admin. otherwise there may be a fixed charge.
Air-Conditioning and Central Heating: Please be
aware that the "comfort range" 65° to 72°
Fahrenheit equates to 18° to 22° Celsius and settings outside
this can be self-defeating.
The Swimming Pool: Please read the notice provided
about safety and usage. Let us know quickly if the water quality
deteriorates. Generally the water will be slightly turbid after a days
heavy use but the sparkle should be back by the following morning.
Making Contact - We advise that you bring a mobile phone on
holiday, even if it is left switched off most of the time. Please ensure
that you have "Roaming" enabled.
Landline: 0034 965 744 096
PLEASE NOTE: We are unable to respond to lengthy text messages and, if you prefer to switch off you phone whilst on holiday and have an iPhone or similar high-tech device, the best solution is to send us an e-mail to -
Arrivals and Departure Times: You may not have realised but we
have clients arriving at all hours of the day and night, especially on
changeover days during the main Summer season.
Perhaps you will arrive very early, before the villa is ready. In this case, as long as the previous clients have left, we would take you there to deposit your luggage, get an estimate of completion time from the cleaners and leave you with the keys, so that you can return once the job is done.
Delays on Arrival Day - If you are unable to arrive at the pre-arranged time please telephone to let us know what happened - we may be waiting for you at the office and may be able to help.
Emergencies and late Arrivals: We are normally only available at the office until 19:00 but we would always leave your "welcome bag" on the office door containing the keys and a map. There would be a contact number for you in case of difficulties.
Checking-In: Please bring passports or photo-ID documents of all adult members of you party (over 16 years). We would photocopy and file them. This is an obligation imposed on us by the authorities but it is for your benefit as well. If you should loose your documents we can usually get you back home without you having to obtain an emergency passport from the Consulate.
Breakdowns and Difficulties, both at the villa or elsewhere - We
need to know about this as quickly as possible.
Complaints: We like to think that there won't be any and in fact
this is generally the case. Nevertheless it would be unprofessional of us
not to make provision in case you feel that something went wrong that
seriously prejudiced you holiday enjoyment.
Departures: Please contact us towards the end of you holiday to agree the departure time from the villa. Even if you are leaving before 10:00 it is helpful for us to know because we can start cleaning early.
Condition on Departure: We expect you to leave the villa as you
found it. Please lock up securely and return the keys to our office, make
sure that the washing up is done, everything returned to it's place, rubbish removed to a municipal
container and everything in a clean condition.
Consumables: All items (food, cleaning products etc.) are removed on departure. This is a health and safety requirement. We are sorry that you have to buy these items when you arrive but this is in your best interests.
Resort Information: You can gather a lot
of information from our Moraira-Info.com
Website prior to your arrival. Later you will find a variety of
leaflets, maps etc. at our reception or you can visit the Moraira Tourist